Soft Skills AITM
Know a candidate’s soft skills before even meeting them.
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Assess soft skills with science
You need to gauge a candidate’s soft skills. You probably do this with an interview and a clipboard. Maybe a personality test.
These methods are unreliable, biased and uncorrelated to performance.
These methods are unreliable, biased and uncorrelated to performance.
Finally, there’s a better
way...
way...
HiringBranch Soft Skills AI measures proven top performer skills in a given role with 98% accuracy.
Here are the roles our AI assesses today.
ROLEs
Understand a candidate’s ability to…
acknowledge customer issues and address them positively and empathetically.
This candidate is skilled at putting customers at ease and leaving a positive impression.
This candidate is skilled at putting customers at ease and leaving a positive impression.
Learn more
Understand a candidate’s ability to…
think critically when managing complicated issues and systems, in a timely manner.
This candidate can solve problems with an analytical eye, remember details and follow instructions.
think critically when managing complicated issues and systems, in a timely manner.
This candidate can solve problems with an analytical eye, remember details and follow instructions.
Learn more
Understand a candidate’s ability to…
elevate a conversation with an ability to build rapport and posture benefits.
This candidate can also negotiate up or down depending on your needs.
elevate a conversation with an ability to build rapport and posture benefits.
This candidate can also negotiate up or down depending on your needs.
Understand a candidate’s ability to…
be a positive force at work.
This candidate illustrates an ability to give and receive feedback without an ego and exude leadership level communication skills.
be a positive force at work.
This candidate illustrates an ability to give and receive feedback without an ego and exude leadership level communication skills.
Learn more
analytical
problem solver
empathetic
leader
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Interested to know the exact soft skills measured in each role? Talk to our team!
Book a demo
Unbiased results
HiringBranch technology is inherently 100% unbiased. We believe in fairness for all. We don't collect gender, race, native language, sexual orientation or location. Soft Skills AI is responsibly trained on performance, and nothing but.
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Proven performance
Top skilled hires become top performers. Bottom skilled become bottom performers. We proved it in a study of 5000 HiringBranch hires. Plus, for every top skilled candidate, 27 bottom skilled quit or were fired after 4 months.
Read full report
Time to proficiency
Companies have doubled their training to production rate with HiringBranch. Screening out more candidates at the top to pass more skilled candidates at the bottom improves training costs along the employee’s lifetime.
Read case studies
Learn how the Soft Skills AI works in tandem with Intelligibility AI to measure the use of language knowledge in context.
Read about Intelligibility AI
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The Validity of Personality Interview Questions in Hiring
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5 Scary Truths About Buying AI for Recruitment (and How to Save Yourself!)
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Building Better Teams: What an HR.com Webinar Reveals About Skills-First Hiring
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Digital Transformation
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The Role Of Workforce Intelligence In Creating A Skills-First Talent Strategy
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Put the “Us” Back in Customer Service, Please
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4 Aspects of Agentic AI in Hiring Nobody is Talking About
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Assessments
High-Volume Recruitment
Soft Skills
The Recruiting Futures Podcast Interview: Bell Telecommunications on Assessing Skills
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Soft Skills
Contact Center
Developing Frontline Skills: An All-Star Contact Center Conversation with CCMA
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Talent Acquisition
Best Practices
The Business of Hiring: Turning Recruitment Into a Strategic Investment
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Contact Center
Customer Service
Soft Skills
The Ultimate Guide to Call Center Soft Skills
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Best Practices
Talent Acquisition
Skills-Based Hiring Insights from the 2025 Talent Acquisition Trends Study
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Contact Center
Digital Transformation
A Simple Guide to Customer Contact Center Software
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Artificial Intelligence
Best Practices
Understanding AI Bias at HiringBranch [Interview with Chief Research and Development Officer]
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Digital Transformation
Resume Screening Software Is Holding Recruiters Back
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Contact Center
Customer Service
16 Best Call Center Tips for Customer Services
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Contact Center
Customer Service
58 Must-Read Contact and Call Center Statistics for 2025
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Contact Center
Digital Transformation
12 Best Cloud-Based Call Center Solutions: The Right Tool for Each Job
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Soft Skills
Best Practices
Upskilling and Reskilling: Doing More with Less in 2025
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Artificial Intelligence
High-Volume Recruitment
Create Your Volume Hiring Strategy with AI
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Artificial Intelligence
Soft Skills
Building the World’s First Soft Skills AI
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Assessments
Contact Center
Call Center Assessment Tests: Making Hiring Fairer and Faster for Everyone
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Artificial Intelligence
Assessments
Artificial Intelligence Resume Screening: Game-Changer or Overrated?
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Best Practices
High-Volume Recruitment
Contact Center
The Retail Contact Center Hiring Success Guide [+ Bonus Cheat Sheet]
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Contact Center
Customer Service
Soft Skills
Essential Soft Skills in Customer Service and How to Measure Them
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Customer Service
High-Volume Recruitment
Frontline Customer Service: The Definitive Guide for High-Volume Recruiters
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High-Volume Recruitment
Talent Acquisition
Assessments
Why One-Way Interviews Are Dividing Recruiters and Candidates
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Best Practices
Soft Skills
Santa’s Top Soft Skills Revealed
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Best Practices
High-Volume Recruitment
25+ High-Volume Recruiting Statistics to Supercharge Your 2025 Hiring Strategy
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News
Digital Transformation
Soft Skills
Human Skills Have Never Been More Important
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Artificial Intelligence
News
HiringBranch Then and Now: The Roots of Our Soft Skills AI
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Talent Acquisition
Contact Center
Contact Center Staffing Trends: This Year in Review
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News
Artificial Intelligence
Soft Skills
Scientist Interview: Soft Skills Are Measured With 98% Accuracy Using HiringBranch’s Language Model
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High-Volume Recruitment
Contact Center
Best Practices
Getting Through the Contact Center’s High-Volume Season with Ease
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Contact Center
Customer Service
Cures for the Most Common Call Center Problems
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Digital Transformation
Assessments
Soft Skills
5 Tech Companies Bringing Skills-Based Hiring to Life
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Artificial Intelligence
Contact Center
Gen AI Vs AI in Contact Centers: Can Humans Really be Replaced?
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Contact Center
Customer Service
High-Volume Recruitment
Interview with a Call Center Veteran: Better Quality Agents Starts at the “R” not the “T”
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Events
Talent Acquisition
Interview: RecTech Media Talks Skills with HiringBranch CMO Live From Unleash
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Contact Center
Rethinking Throughput Inside Contact Center Hiring
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Talent Acquisition
45 Talent Acquisition Statistics to Guide Your Hiring Strategy
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Contact Center
High-Volume Recruitment
Addressing Call Center Turnover Rate
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Contact Center
High-Volume Recruitment
Best Practices
Average Attrition Rates in High-Volume Roles and How To Improve Them
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Sales
Assessments
Soft Skills
We Proved That Hiring for the Right Skills Can Increase Sales
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High-Volume Recruitment
Contact Center
The Top 5 Takeaways From Our Skills-Based Hiring Performance Report
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Talent Acquisition
Artificial Intelligence
6 Quick-Read Stats About AI and Talent Acquisition
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Assessments
Talent Acquisition
Candidates Speak Up About Assessments
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Artificial Intelligence
Digital Transformation
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Talent Acquisition
Best Practices
Quality of Hire: Everything You Need to Know
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Customer Service
High-Volume Recruitment
Sales
Soft Skills
700 Candidates Proved Sales Skills Transfer to Customer Service, But Not The Other Way Around
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Events
High-Volume Recruitment
Artificial Intelligence
Top 7 Moments in Our Summer Podcast Tour
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Talent Acquisition
High-Volume Recruitment
The History of Interviews According to Kevin Wheeler
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Best Practices
Talent Acquisition
Sales
The ROI of Good Hiring: Leveraging Employee Lifetime Value (ELTV)
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Talent Acquisition
How to Create a Powerful Employer Brand That Enhances Talent Acquisition
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Assessments
High-Volume Recruitment
Proving That Multiple Choice Assessments Suck
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Assessments
High-Volume Recruitment
Pssst…You’ve Got a Hiring Problem, Not a Performance Problem
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Assessments
Soft Skills
High-Volume Recruitment
Employment Assessment Testing: A Comprehensive Guide
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Artificial Intelligence
High-Volume Recruitment
Digital Transformation
How is Artificial Intelligence Changing the Recruiting Process?
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Contact Center
Customer Service
Sales
22 Sweet Stats and Facts Looking at the Future of Call Centers
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High-Volume Recruitment
Assessments
Digital Transformation
The No-Interview Hiring Model is Changing Talent Acquisition Forever
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Artificial Intelligence
Digital Transformation
Are HR Departments Utilising Artificial Intelligence(AI) Incorrectly In The Hiring Process?
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Artificial Intelligence
Contact Center
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Digital Transformation
Do Your Call Center Agents Accurately Represent Your Brand Personality?
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Assessments
High-Volume Recruitment
The Essential Guide To Pre-Hiring Assessments
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Assessments
Customer Service
Digital Transformation
High-Volume Recruitment
How To Hire For Great Communication Skills Without Interviewing?
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Artificial Intelligence
Contact Center
Customer Service
Digital Transformation
Are Bots The Key To Providing Outstanding Customer Support?
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Assessments
Contact Center
High-Volume Recruitment
Finding Candidates in the Digital Age with New Hire Assessments
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Contact Center
Customer Service
Top 7 Skills That Every Contact Center Agent Should Have
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Assessments
Contact Center
Digital Transformation
Are Assessment Solutions The Key To Efficient Recruitment In The 21st Century?
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Contact Center
Digital Transformation
High-Volume Recruitment
How Do Virtual Contract Recruiters Help Companies Hire Fast And Accurately?
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Contact Center
Customer Service
High-Volume Recruitment
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Artificial Intelligence
Contact Center
Digital Transformation
High-Volume Recruitment
How To Scale Recruitment With A Virtual Recruiter: Accurate, Quick, and Performance-Based
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High-Volume Recruitment
Retail
How To Handle Retail Contact Center Challenges?
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Contact Center
Customer Service
High-Volume Recruitment
Sales
How To Guide: 3 Essential Steps For Hiring A Quality Frontline Employee
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Artificial Intelligence
Contact Center
High-Volume Recruitment
5 Ideas To Transform Your Contact Center
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Contact Center
High-Volume Recruitment
What Is The Key To Quality Volume Hiring In Contact Centers?
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Contact Center
High-Volume Recruitment
How to Reduce Call Center Turnover and Keep Your Employees Happy.
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Contact Center
Customer Service
High-Volume Recruitment
How To Hire Top Talent Remotely?
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Assessments
Contact Center
Why Are Candidates Passing Your Standardized Language Test, But Still Underperforming?
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Contact Center
Customer Service
High-Volume Recruitment
How To Tackle 7 Common Contact Center Issues
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Soft Skills
Best Practices
The Modern Workplace Demands Soft Skills
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Contact Center
Customer Service
Digital Transformation
High-Volume Recruitment
Top 5 Things You Need to Know About Customer Support
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Assessments
Contact Center
6 Tips to prevent online cheating with HiringBranch
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Artificial Intelligence
Digital Transformation
High-Volume Recruitment
Case Study - The advantages of using AI for assessing voice and chat candidates
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Artificial Intelligence
News
A.I. Paving the Way to Better People Skills
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Don’t guess or predict skills.
Know a candidate’s capabilities before hiring them.
Book a demo
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