HiringBranch Versus Standardized Language Tests

Go beyond language scores and get better hiring outcomes.

Language is the Baseline, Skills Do the Job

  • Assess communication and soft skills—not just language
  • Reduce false positives and false negatives
  • Measure spoken fluency more accurately
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Language assessments have never been enough to make a great hire.

In this report, you’ll learn:
How to improve your high-volume hiring results if you’re using only a language assessment
The challenges contact center recruiters are facing and how language plays into that
The difference between communication skills and spoken fluency
How a more sophisticated communication assessment can better select service agents.

Over one billion USD is spent by corporations on language testing every year, representing a significant cost for Talent Acquisition departments. Are they getting value for the dollar?

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