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Hiringbranch for

Customer Service

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Stop assessing customer service soft skills manually. Rely on AI to do it faster.

Take the guesswork out of interviews

Customer service is an art. It requires building rapport, positivity and a dozen other skills. Your hardworking recruiting team does their best to pick the crème de la crème.

They don't have to pick anymore. AI is the recruiter's new secret weapon!

Know (in order of fit) who in the candidate pool has what it takes to resolve customer issues swiftly and calmly.
how it works

Candidate Experience

Candidates respond to scenarios with open speech or text as if they were already on the job. Our AI picks up their soft skills then measures and ranks them so recruiters know who to prioritize.
Scenario:
You are a customer service agent working at a bank.
Task:
Listen to the following call from a customer. Respond to the customer. Let them know that you understand their specific issue and that you are going to help them.
Listen:
0:00
0:00
Response:
0:24
Submit

Talk to us about your tailored assessment needs

Your hiring needs are unique. We tailor assessment scenarios to your objectives, role and industry.
Get a demo
Industries

For customer service team sizes of 20 to 200+, in-house or outsourced

Benchmark
Our AI assesses top sellers so you can find more top sellers.
Improve CSAT
Proven to improve CSAT and first call resolution with AI excellence.
Modern CX
Show candidates you use streamlined avant-garde hiring technology.

Infosys knows (at scale and in an instant) which
candidates can serve customers best

Hiring 1000s of agents per year
"HiringBranch has made hiring easier and faster by screening a huge number of candidates automatically. HR used to sit in 15-20 minute interviews consuming a huge amount of time. That time is cut by 80% now."
Infosys, Talent Team

Improve first call resolution and CSAT with higher quality hires

Talk to us about a no-risk assessment pilot.
Get a demo
some of our happy customers
Some of our happy customers

Download our exclusive 2023 performance report

Forget moving one pre-hire metric, this is never-seen-before data on what the HiringBranch assessment is capable of AFTER THE HIRE.