Customer Support
Hire candidates who can make a human connection
Customer service is an art. It requires building rapport, positivity and a dozen other skills. Stop gauging support soft skills in interviews. Measure skills scientifically.
Know with 98% accuracy who in the candidate pool has what it takes to resolve customer issues swiftly with a scenario-based assessment.
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Candidate
Candidate
Record your response
Scenario
You are a customer service agent working at an online marketplace.
Task
Listen to the following call from a customer. Record your response. Let them know that you understand their specific issue and that you are going to help them.
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Talk to us about your tailored assessment needs
Product Information
Order tracking
Billing And Payment
Account Cancellation
Shipping And Delivery
Returns And Refunds
Upsell
Your hiring needs are unique. We tailor assessment scenarios to your objectives, role and industry.
INDUSTRIES
For customer service teams of 20 to 2000+, in-house or outsourced
“Hiring 1000s of agents per year”
HiringBranch has made hiring easier and faster by screening a huge number of candidates automatically. HR used to sit in 15-20 minute interviews consuming a huge amount of time. That time is cut by 80% now.
Infosys, Talent Team
Hire for soft skills
Improve CSAT and resolution time
HiringBranch has made hiring easier and faster by screening a huge number of candidates automatically. HR used to sit in 15-20 minute interviews consuming a huge amount of time. That time is cut by 80% now.
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