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Hiringbranch for
Customer Service
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Take the guesswork out of interviews
Customer service is an art. It requires building rapport, positivity and a dozen other skills. Your hardworking recruiting team does their best to pick the crème de la crème.
They don't have to pick anymore. AI is the recruiter's new secret weapon!
Know (in order of fit) who in the candidate pool has what it takes to resolve customer issues swiftly and calmly.
They don't have to pick anymore. AI is the recruiter's new secret weapon!
Know (in order of fit) who in the candidate pool has what it takes to resolve customer issues swiftly and calmly.
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how it works
Candidate Experience
Candidates respond to scenarios with open speech or text as if they were already on the job. Our AI picks up their soft skills then measures and ranks them so recruiters know who to prioritize.
Scenario:
You are a customer service agent working at an online marketplace.
Task:
Listen to the following call from a customer. Respond to the customer. Let them know that you understand their specific issue and that you are going to help them.
Listen:
0:00
0:00
Response:
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0:24
Submit
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Talk to us about your tailored assessment needs
Your hiring needs are unique. We tailor assessment scenarios to your objectives, role and industry.
Get a demo
Industries
For customer service team sizes of 20 to 200+, in-house or outsourced
Benchmark
Our AI assesses top sellers so you can find more top sellers.
Improve CSAT
Proven to improve CSAT and first call resolution with AI excellence.
Modern CX
Show candidates you use streamlined avant-garde hiring technology.
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Infosys knows (at scale and in an instant) which
candidates can serve customers best
Hiring 1000s of agents per year
"HiringBranch has made hiring easier and faster by screening a huge number of candidates automatically. HR used to sit in 15-20 minute interviews consuming a huge amount of time. That time is cut by 80% now."
Infosys, Talent Team
Improve first call resolution and CSAT with higher quality hires
Talk to us about a no-risk assessment pilot.
Get a demo
Some of our happy customers
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