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The ROI of Skill-Based Recruitment
CX leaders leverage AI skills assessments to lower costs and improve performance.
Get a return on lower attrition
High attrition in contact centers leads to constant staffing disruptions, high hiring costs, and inconsistent service quality. How much would lowering attrition save you?
90% of agents make it to day 90
Hiring 8000 customer service and sales agents per year with HiringBranch.
“We achieved a low 90-day 10% attrition rate with HiringBranch. Skilled hires are proficient much faster and stay longer.”
Get a return on automation
With HiringBranch, interviews are optional. Automate the soft skills evaluation with 98% accuracy to reduce recruiter workload.
Automates two thirds of the interview
11 recruiters cut interview time from 30-minutes to 10-minutes so they can put more time on revenue generating tasks.
“We cut interviews from 30 minutes to 10, saving 160 hours a month!”
Get a return on hiring quality
Skilled hires deliver better outcomes for any role, be it CSAT, FCR, or sales.
Skilled hires boosted pledge dollars by 10%
Hiring year round for 200 seats, Fundraising Direct needs phone agents who have the skill set to get pledges for non-profit clients.
“Our agents are selling 10% more now that we hire for soft skills with HiringBranch. We also eliminated 80% of the interview.”
Showcase the impact of skills-based hiring
Your CFO wants proof of value
There is untapped value in agent performance data. Use it to find the top-performing soft skills in your organization and tie it back to hiring. Everything downstream improves when you hire for top-performing skills.
ROI over time
In one year, a 100-person+ enterprise could get up to a 1300% ROI using HiringBranch
Month 1
Recruiters are more confident than ever on the candidates passing HR to be interviewed by Ops
Month 3
Recruiters now so confident they reduce interview time or stop interviewing all together
Month 12
HiringBranch performance analysis proves strong correlation between skills and performance
Skill-based recruitment works. The data proves it.
85%
85% of career success is driven by soft skills (Harvard, Stanford, Carnegie Foundation)
30%
30% of the screened candidate pool has the skills needed to do well in the job (HiringBranch Global Data)
1 vs 27
For every one top-skilled customer service employee hired, 27 bottom-skilled employees attrited after 4 months (HiringBranch Performance Report Data 2024)
94%
94% of skill-based hires outperform degree-based hires (ADP).
9%
9% longer tenure for skilled hires (Boston Consulting Group).
Build your ROI
At HiringBranch, we guarantee improved hiring efficiency and performance. Talk to us to understand just how much.
Build ROI nowTest drive it
Take this four-question sample assessment to see how open-ended conversational assessments are better than multiple-choice.
Try it now
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