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Artificial Intelligence
Best Practices
The Quick C-Suite Guide to Responsible AI Leadership
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High-Volume Recruitment
Diary of a High Volume Recruiter Series: Interview with Ray Simon of Crisp Resumes
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Talent Acquisition
Assessments
The Validity of Personality Interview Questions in Hiring
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Best Practices
High-Volume Recruitment
What Hiring and Recruiting Strategies Look Like in 2026
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High-Volume Recruitment
The New HiringBranch Job Skills Screener Is Transforming Early-Stage Hiring
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Artificial Intelligence
Best Practices
5 Scary Truths About Buying AI for Recruitment (and How to Save Yourself!)
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Soft Skills
High-Volume Recruitment
Building Better Teams: What an HR.com Webinar Reveals About Skills-First Hiring
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Digital Transformation
Soft Skills
The Role Of Workforce Intelligence In Creating A Skills-First Talent Strategy
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Customer Service
Put the “Us” Back in Customer Service, Please
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Artificial Intelligence
Best Practices
4 Aspects of Agentic AI in Hiring Nobody is Talking About
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Assessments
High-Volume Recruitment
Soft Skills
The Recruiting Futures Podcast Interview: Bell Telecommunications on Assessing Skills
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Soft Skills
Contact Center
Developing Frontline Skills: An All-Star Contact Center Conversation with CCMA
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Talent Acquisition
Best Practices
The Business of Hiring: Turning Recruitment Into a Strategic Investment
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Contact Center
Customer Service
Soft Skills
The Ultimate Guide to Call Center Soft Skills
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Best Practices
Talent Acquisition
Skills-Based Hiring Insights from the 2025 Talent Acquisition Trends Study
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Contact Center
Digital Transformation
A Simple Guide to Customer Contact Center Software
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Artificial Intelligence
Best Practices
Understanding AI Bias at HiringBranch [Interview with Chief Research and Development Officer]
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High-Volume Recruitment
Digital Transformation
Resume Screening Software Is Holding Recruiters Back
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Contact Center
Customer Service
16 Best Call Center Tips for Customer Services
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Contact Center
Customer Service
58 Must-Read Contact and Call Center Statistics for 2025
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Assessments
Soft Skills
High-Volume Recruitment
Employment Assessment Testing: A Comprehensive Guide
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Contact Center
Digital Transformation
12 Best Cloud-Based Call Center Solutions: The Right Tool for Each Job
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Contact Center
High-Volume Recruitment
Best Practices
Average Attrition Rates in High-Volume Roles and How To Improve Them
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Soft Skills
Best Practices
Upskilling and Reskilling: Doing More with Less in 2025
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Artificial Intelligence
High-Volume Recruitment
Create Your Volume Hiring Strategy with AI
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Artificial Intelligence
Soft Skills
Building the World’s First Soft Skills AI
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Assessments
Contact Center
Call Center Assessment Tests: Making Hiring Fairer and Faster for Everyone
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Artificial Intelligence
Assessments
Artificial Intelligence Resume Screening: Game-Changer or Overrated?
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Talent Acquisition
Best Practices
Quality of Hire: Everything You Need to Know
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Best Practices
High-Volume Recruitment
Contact Center
The Retail Contact Center Hiring Success Guide [+ Bonus Cheat Sheet]
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Contact Center
Customer Service
Soft Skills
Essential Soft Skills in Customer Service and How to Measure Them
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Best Practices
Soft Skills
Santa’s Top Soft Skills Revealed
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High-Volume Recruitment
Talent Acquisition
Assessments
Why One-Way Interviews Are Dividing Recruiters and Candidates
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Best Practices
High-Volume Recruitment
25+ High-Volume Recruiting Statistics to Supercharge Your 2025 Hiring Strategy
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News
Digital Transformation
Soft Skills
Human Skills Have Never Been More Important
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Artificial Intelligence
News
HiringBranch Then and Now: The Roots of Our Soft Skills AI
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Customer Service
High-Volume Recruitment
Frontline Customer Service: The Definitive Guide for High-Volume Recruiters
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Talent Acquisition
Contact Center
Contact Center Staffing Trends: This Year in Review
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News
Artificial Intelligence
Soft Skills
Scientist Interview: Soft Skills Are Measured With 98% Accuracy Using HiringBranch’s Language Model
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High-Volume Recruitment
Contact Center
Best Practices
Getting Through the Contact Center’s High-Volume Season with Ease
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Contact Center
Customer Service
Cures for the Most Common Call Center Problems
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Digital Transformation
Assessments
Soft Skills
5 Tech Companies Bringing Skills-Based Hiring to Life
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Artificial Intelligence
Contact Center
Gen AI Vs AI in Contact Centers: Can Humans Really be Replaced?
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Contact Center
Customer Service
High-Volume Recruitment
Interview with a Call Center Veteran: Better Quality Agents Starts at the “R” not the “T”
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Assessments
Contact Center
Soft Skills Assessments: How to Measure for Better Hires
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Events
Talent Acquisition
Interview: RecTech Media Talks Skills with HiringBranch CMO Live From Unleash
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Contact Center
Rethinking Throughput Inside Contact Center Hiring
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Talent Acquisition
45 Talent Acquisition Statistics to Guide Your Hiring Strategy
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Contact Center
High-Volume Recruitment
Addressing Call Center Turnover Rate
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Assessments
High-Volume Recruitment
The Essential Guide To Pre-Hiring Assessments
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Sales
Assessments
Soft Skills
We Proved That Hiring for the Right Skills Can Increase Sales
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High-Volume Recruitment
Contact Center
The Top 5 Takeaways From Our Skills-Based Hiring Performance Report
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Contact Center
Customer Service
High-Volume Recruitment
A Guide To Hiring And Managing Frontline Employees
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Talent Acquisition
Artificial Intelligence
6 Quick-Read Stats About AI and Talent Acquisition
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Assessments
Talent Acquisition
Candidates Speak Up About Assessments
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Soft Skills
Best Practices
The Modern Workplace Demands Soft Skills
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Artificial Intelligence
Digital Transformation
Adding AI to Your HR Tech Stack: Build, Buy or Partner?
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Customer Service
High-Volume Recruitment
Sales
Soft Skills
700 Candidates Proved Sales Skills Transfer to Customer Service, But Not The Other Way Around
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Events
High-Volume Recruitment
Artificial Intelligence
Top 7 Moments in Our Summer Podcast Tour
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Talent Acquisition
High-Volume Recruitment
The History of Interviews According to Kevin Wheeler
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Best Practices
Talent Acquisition
Sales
The ROI of Good Hiring: Leveraging Employee Lifetime Value (ELTV)
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Best Practices
Talent Acquisition
How to Create a Powerful Employer Brand That Enhances Talent Acquisition
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Assessments
High-Volume Recruitment
Proving That Multiple Choice Assessments Suck
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Assessments
High-Volume Recruitment
Pssst…You’ve Got a Hiring Problem, Not a Performance Problem
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Artificial Intelligence
High-Volume Recruitment
Digital Transformation
How is Artificial Intelligence Changing the Recruiting Process?
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Contact Center
Customer Service
Sales
22 Sweet Stats and Facts Looking at the Future of Call Centers
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High-Volume Recruitment
Assessments
Digital Transformation
The No-Interview Hiring Model is Changing Talent Acquisition Forever
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Assessments
Customer Service
Digital Transformation
High-Volume Recruitment
How To Hire For Great Communication Skills Without Interviewing?
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Artificial Intelligence
Digital Transformation
Are HR Departments Utilising Artificial Intelligence(AI) Incorrectly In The Hiring Process?
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Artificial Intelligence
Contact Center
Customer Service
Digital Transformation
Do Your Call Center Agents Accurately Represent Your Brand Personality?
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Assessments
Contact Center
Why Are Candidates Passing Your Standardized Language Test, But Still Underperforming?
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Artificial Intelligence
Contact Center
Customer Service
Digital Transformation
Are Bots The Key To Providing Outstanding Customer Support?
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Assessments
Contact Center
Digital Transformation
Are Assessment Solutions The Key To Efficient Recruitment In The 21st Century?
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Assessments
Contact Center
High-Volume Recruitment
Finding Candidates in the Digital Age with New Hire Assessments
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Contact Center
Customer Service
Top 7 Skills That Every Contact Center Agent Should Have
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Contact Center
Digital Transformation
High-Volume Recruitment
How Do Virtual Contract Recruiters Help Companies Hire Fast And Accurately?
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Contact Center
Customer Service
Digital Transformation
High-Volume Recruitment
Top 5 Things You Need to Know About Customer Support
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Contact Center
Customer Service
High-Volume Recruitment
Sales
How To Guide: 3 Essential Steps For Hiring A Quality Frontline Employee
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High-Volume Recruitment
Retail
How To Handle Retail Contact Center Challenges?
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Artificial Intelligence
Contact Center
Digital Transformation
High-Volume Recruitment
How To Scale Recruitment With A Virtual Recruiter: Accurate, Quick, and Performance-Based
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Assessments
Contact Center
6 Tips to prevent online cheating with HiringBranch
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Contact Center
How to hire the top 10%
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Contact Center
Customer Service
High-Volume Recruitment
How To Hire Top Talent Remotely?
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Artificial Intelligence
Digital Transformation
High-Volume Recruitment
Case Study - The advantages of using AI for assessing voice and chat candidates
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Digital Transformation
High-Volume Recruitment
How to interview 20,000 people a year
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Artificial Intelligence
Contact Center
High-Volume Recruitment
5 Ideas To Transform Your Contact Center
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Artificial Intelligence
Assessments
Contact Center
Digital Transformation
High-Volume Recruitment
High-volume recruitment is time-heavy and expensive - 3 tips to help
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Contact Center
Customer Service
High-Volume Recruitment
How To Tackle 7 Common Contact Center Issues
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