The New HiringBranch Job Skills Screener Is Transforming Early-Stage Hiring

Stephane Rivard
Stephane Rivard
November 4, 2025
Learn more
The New HiringBranch Job Skills Screener Is Transforming Early-Stage HiringThe New HiringBranch Job Skills Screener Is Transforming Early-Stage Hiring
Learn more

Average Attrition Rates in High-Volume Roles and How To Improve Them

Beth Thouin
Beth Thouin
March 17, 2025
Learn more
Average Attrition Rates in High-Volume Roles and How To Improve ThemAverage Attrition Rates in High-Volume Roles and How To Improve Them
Learn more

Quality of Hire: Everything You Need to Know

Chandal Nolasco da Silva
Chandal Nolasco da Silva
January 21, 2025
Learn more
Quality of Hire: Everything You Need to KnowQuality of Hire: Everything You Need to Know
Learn more

Essential Soft Skills in Customer Service and How to Measure Them

Beth Thouin
Beth Thouin
January 8, 2025
Learn more
Essential Soft Skills in Customer Service and How to Measure ThemEssential Soft Skills in Customer Service and How to Measure Them
Learn more
Categories
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Subscribe to our Newsletter

Like what you're reading? Leave us your email, and we'll deliver to your inbox on the last Thursday of the month.

25+ High-Volume Recruiting Statistics to Supercharge Your 2025 Hiring Strategy25+ High-Volume Recruiting Statistics to Supercharge Your 2025 Hiring Strategy
Best Practices
High-Volume Recruitment

25+ High-Volume Recruiting Statistics to Supercharge Your 2025 Hiring Strategy

Human Skills Have Never Been More ImportantHuman Skills Have Never Been More Important
News
Digital Transformation
Soft Skills

Human Skills Have Never Been More Important

HiringBranch Then and Now: The Roots of Our Soft Skills AIHiringBranch Then and Now: The Roots of Our Soft Skills AI
Artificial Intelligence
News

HiringBranch Then and Now: The Roots of Our Soft Skills AI

Frontline Customer Service: The Definitive Guide for High-Volume RecruitersFrontline Customer Service: The Definitive Guide for High-Volume Recruiters
Customer Service
High-Volume Recruitment

Frontline Customer Service: The Definitive Guide for High-Volume Recruiters

Product Release: Introducing Open-Ended Chat Simulation AssessmentsProduct Release: Introducing Open-Ended Chat Simulation Assessments
News
Assessments

Product Release: Introducing Open-Ended Chat Simulation Assessments

Contact Center Staffing Trends: This Year in ReviewContact Center Staffing Trends: This Year in Review
Talent Acquisition
Contact Center

Contact Center Staffing Trends: This Year in Review

Being the Change: Unveiling Performance Metrics in RecruitingBeing the Change: Unveiling Performance Metrics in Recruiting
Best Practices

Being the Change: Unveiling Performance Metrics in Recruiting

Scientist Interview: Soft Skills Are Measured With 98% Accuracy Using HiringBranch’s Language ModelScientist Interview: Soft Skills Are Measured With 98% Accuracy Using HiringBranch’s Language Model
News
Artificial Intelligence
Soft Skills

Scientist Interview: Soft Skills Are Measured With 98% Accuracy Using HiringBranch’s Language Model

Getting Through the Contact Center’s High-Volume Season with EaseGetting Through the Contact Center’s High-Volume Season with Ease
High-Volume Recruitment
Contact Center
Best Practices

Getting Through the Contact Center’s High-Volume Season with Ease

Cures for the Most Common Call Center Problems Cures for the Most Common Call Center Problems
Contact Center
Customer Service

Cures for the Most Common Call Center Problems

Press Release: HiringBranch Joins AWS Partner Network Bringing Skills-Based Hiring AI to AWS CustomersPress Release: HiringBranch Joins AWS Partner Network Bringing Skills-Based Hiring AI to AWS Customers
News

Press Release: HiringBranch Joins AWS Partner Network Bringing Skills-Based Hiring AI to AWS Customers

5 Tech Companies Bringing Skills-Based Hiring to Life5 Tech Companies Bringing Skills-Based Hiring to Life
Digital Transformation
Assessments
Soft Skills

5 Tech Companies Bringing Skills-Based Hiring to Life

Gen AI Vs AI in Contact Centers: Can Humans Really be Replaced?Gen AI Vs AI in Contact Centers: Can Humans Really be Replaced?
Artificial Intelligence
Contact Center

Gen AI Vs AI in Contact Centers: Can Humans Really be Replaced?

Interview with a Call Center Veteran: Better Quality Agents Starts at the “R” not the “T”Interview with a Call Center Veteran: Better Quality Agents Starts at the “R” not the “T”
Contact Center
Customer Service
High-Volume Recruitment

Interview with a Call Center Veteran: Better Quality Agents Starts at the “R” not the “T”

Interview: RecTech Media Talks Skills with HiringBranch CMO Live From Unleash Interview: RecTech Media Talks Skills with HiringBranch CMO Live From Unleash
Events
Talent Acquisition

Interview: RecTech Media Talks Skills with HiringBranch CMO Live From Unleash

16 Candidate Assessment Tools for Data-Driven Hiring16 Candidate Assessment Tools for Data-Driven Hiring
Assessments

16 Candidate Assessment Tools for Data-Driven Hiring

Rethinking Throughput Inside Contact Center HiringRethinking Throughput Inside Contact Center Hiring
Contact Center

Rethinking Throughput Inside Contact Center Hiring

45 Talent Acquisition Statistics to Guide Your Hiring Strategy45 Talent Acquisition Statistics to Guide Your Hiring Strategy
Talent Acquisition

45 Talent Acquisition Statistics to Guide Your Hiring Strategy

Addressing Call Center Turnover RateAddressing Call Center Turnover Rate
Contact Center
High-Volume Recruitment

Addressing Call Center Turnover Rate

The Essential Guide To Pre-Hiring AssessmentsThe Essential Guide To Pre-Hiring Assessments
Assessments
High-Volume Recruitment

The Essential Guide To Pre-Hiring Assessments

Too busy for a demo?
Test drive the assessment on your own.
Try an assessment
Product
ScreeningHiring AssessmentsTrainingLanguageSoft SkillsHiringBranch AI
Solutions by Industry
Hospitality
Healthcare Insurance
Contact Centers
Banking & Insurance
Retail
Telecommunication Agents
Solutions by Role
Back Office
Retail Associate
Teamwork
Customer Support
Help Desk
Sales
Resources
Case StudiesSkills-based Hiring ReportDocumentationPress
HiringBranch
About HiringBranchBecome a PartnerSupportLoginContact Us
©2025 HiringBranch
Terms & ConditionsPrivacy PolicyGDPRMaster Service AgreementAdditional Policies
HR resources blog header image
Blog

Read our latest blog articles about soft skills hiring.  

Filter by category
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Read article
Read article
Read article
Read article
Read article
Artificial Intelligence
Talent Acquisition

Can AI Pass Your Interview?
Read article
Artificial Intelligence
Best Practices

The Quick C-Suite Guide to Responsible AI Leadership
Read article
Read article
Read article
Best Practices
High-Volume Recruitment

What Hiring and Recruiting Strategies Look Like in 2026

Read article
Read article
Read article
Read article
Read article
Read article
Read article
Read article
Read article
Read article
Contact Center
Customer Service
Soft Skills

The Ultimate Guide to Call Center Soft Skills
Read article
Read article
Contact Center
Digital Transformation

A Simple Guide to Customer Contact Center Software
Read article
Read article
High-Volume Recruitment
Digital Transformation

Resume Screening Software Is Holding Recruiters Back
Read article
Contact Center
Customer Service

16 Best Call Center Tips for Customer Services
Read article
Read article
Assessments
Soft Skills
High-Volume Recruitment

Employment Assessment Testing: A Comprehensive Guide
Read article
Read article
Contact Center
High-Volume Recruitment
Best Practices

Average Attrition Rates in High-Volume Roles and How To Improve Them
Read article
Read article
Artificial Intelligence
High-Volume Recruitment

Create Your Volume Hiring Strategy with AI
Read article
Artificial Intelligence
Soft Skills

Building the World’s First Soft Skills AI
Read article
Read article
Read article
Read article
Talent Acquisition
Best Practices

Quality of Hire: Everything You Need to Know
Read article
Best Practices
High-Volume Recruitment
Contact Center

The Retail Contact Center Hiring Success Guide [+ Bonus Cheat Sheet]
Read article
Read article
Best Practices
Soft Skills

Santa’s Top Soft Skills Revealed
Read article
High-Volume Recruitment
Talent Acquisition
Assessments

Why One-Way Interviews Are Dividing Recruiters and Candidates
Read article
Read article
News
Digital Transformation
Soft Skills

Human Skills Have Never Been More Important
Read article
Read article
Read article
Read article
Read article
Read article
Read article
High-Volume Recruitment
Contact Center
Best Practices

Getting Through the Contact Center’s High-Volume Season with Ease
Read article
Contact Center
Customer Service

Cures for the Most Common Call Center Problems

Read article
Read article
Digital Transformation
Assessments
Soft Skills

5 Tech Companies Bringing Skills-Based Hiring to Life
Read article
Read article
Read article
Read article
Read article
Read article
Read article
Contact Center
High-Volume Recruitment

Addressing Call Center Turnover Rate
Read article
Assessments
High-Volume Recruitment

The Essential Guide To Pre-Hiring Assessments
Read article
Read article
Read article
Read article
Read article
Contact Center
High-Volume Recruitment

A Guide To Hiring And Managing Frontline Employees
Read article
Talent Acquisition
Artificial Intelligence

6 Quick-Read Stats About AI and Talent Acquisition
Read article
Assessments
Talent Acquisition

Candidates Speak Up About Assessments
Read article
Read article
Artificial Intelligence
Digital Transformation

Adding AI to Your HR Tech Stack: Build, Buy or Partner?
Read article
Read article
Events
High-Volume Recruitment
Artificial Intelligence

Top 7 Moments in Our Summer Podcast Tour
Read article
Talent Acquisition
High-Volume Recruitment

The History of Interviews According to Kevin Wheeler
Read article
Read article
Read article
Assessments
High-Volume Recruitment

Proving That Multiple Choice Assessments Suck

Read article
Read article
Artificial Intelligence
High-Volume Recruitment
Digital Transformation

How is Artificial Intelligence Changing the Recruiting Process?
Read article
Read article
High-Volume Recruitment
Assessments
Digital Transformation

The No-Interview Hiring Model is Changing Talent Acquisition Forever
Read article
Read article
Read article
Read article
Contact Center
Customer Service
Digital Transformation
High-Volume Recruitment

Top 5 Things You Need to Know About Customer Support
Read article
Read article
Read article
Artificial Intelligence
Digital Transformation
High-Volume Recruitment

Case Study - The advantages of using AI for assessing voice and chat candidates
Read article
Read article
Read article
Contact Center
Customer Service
High-Volume Recruitment

How To Tackle 7 Common Contact Center Issues
Read article
Read article
Too busy for a demo?
Test drive the assessment on your own.
Try an assessment
Product
ScreeningHiring AssessmentsTrainingLanguageSoft SkillsHiringBranch AI
Solutions by Industry
Hospitality
Healthcare Insurance
Contact Centers
Banking & Insurance
Retail
Telecommunication Agents
Solutions by Role
Back Office
Retail Associate
Teamwork
Customer Support
Help Desk
Sales
Resources
Case StudiesSkills-based Hiring ReportDocumentationPress
HiringBranch
About HiringBranchBecome a PartnerSupportLoginContact Us
©2025 HiringBranch
Terms & ConditionsPrivacy PolicyGDPRMaster Service AgreementAdditional Policies
HiringBranch and cookies
By clicking “Accept All Cookies,” you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
DenyAccept All