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See exactly how HiringBranch rises the best skilled candidates to the top. No guesswork. No phone screens.

Measure 50+ soft skills in one candidate experience

HiringBranch measures communication and soft skills proven to matter most in real job moments for top performers.

SKILLS-BASED HIRING

Skills predict performance, retention, and hiring success.

Research shows that top-skilled applicants become top performers on the job. Despite growing skills gaps, most organizations still rely on self-reported skills rather than verified assessments.

87%
Of executives say they have skills gaps.
400%
Reduction in bad hire rates through skills-based hiring.
27.3×
More bottom-skilled employees are attrited than top-skilled employees.
10%
Of organizations have a database of verified skills.

Skills you know, combined the way jobs actually work

There’s no job that requires only one skill. Assessments often isolate one skill or another, but HiringBranch brings them all together into a short experience that accurately measures role-critical skills.

Customer focus
Sales focus
Quality focus
Team focus
Communication
Customer focus

A customer walks in undecided. You have 90 seconds.

Face-to-face service requires a different kind of presence. This category measures whether a candidate can open an interaction warmly, listen carefully enough to understand what the customer actually wants, make a relevant recommendation — and close with the kind of appreciation that earns repeat business.
Emotional intelligence
Active listening
Communication skills
Empathy
Many more
Sales focus

You've got a prospect on the line. The pitch starts now.

Sales Focus measures the full arc of a sales conversation — from building the rapport that earns trust, to probing questions that surface a genuine need, to positioning an offer with its benefits, navigating the objection, and asking for the close. Candidates must demonstrate each step.
Persuasion
Resilience
Goal orientation
Communication sklills
Many more
Quality focus

A complex request comes in. There's no script for this one.

Quality Focus measures the cluster of skills required to reach the right answer — and communicate it accurately. Reading and listening comprehension, the ability to paraphrase an issue precisely, attention to detail that prevents compounding errors, and the critical thinking to synthesise information into a clear resolution.
Cognitive ability
Attention to detail
Analytical thinking
Problem-solving
Many more
Team focus

Your colleague made a mistake. How does this conversation go? There's no script for this one.

Team Focus measures the behaviours that determine whether workplace friction gets resolved or compounds. Can a candidate acknowledge an error and take genuine responsibility? Can they receive hard feedback without shutting down? Can they give it constructively — or refuse an unreasonable request without creating resentment?
Collaboration
Interpersonal skills
Feedback receptivity
Self-awareness
Many more

Language proficiency is a pre-requisite

Every skill competency is built on language, spoken and written. A candidate who can't communicate clearly can't demonstrate their skills.

Spoken language
Pronunciation clarity
Rate of speech & pausing
Fluency & hesitation
Grammar in speech
Vocabulary range (spoken)
Written language
Grammar & sentence structure
Spelling & punctuation
Vocabulary range
Capitalization
Email writing conventions
Report

Top Skilled Candidates Become Top Performers

We often see teams hiring for hard skills and firing for soft skills. By hiring for soft skills from the start, this pattern is undone. In fact, HiringBranch proved that candidates with the strongest soft skills pre-hire, become top performers on the job.
Read more

Future of Work Through Skill Verification

If you need help measuring soft skills at scale, you’re not alone. “Self-reported skills dominate hiring records today. Most HR systems rely on applicant self-assessments, manager opinions, résumé uploads, and maybe training attendance. None measuring performance capability.”That’s an excerpt from our latest ebook. Read more by downloading our ungated skills verification ebook below.
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Ready to hire for the skills that actually move the needle?

Frequently Asked Questions

Is it even possible to measure soft skills with technology?

Yes. Using advanced data modelling and a proprietary dataset built specifically for soft skills measurement, HiringBranch has made it possible to assess soft skills at scale, with results validated against real on-the-job performance outcomes.

What soft skills should I be measuring?

It depends on the roles you're hiring for. Effective skills taxonomies need to be customized to each organization. If you don't already have a defined skills list per role, an assessment can show you what soft skills your top performers actually share — and those can be built into a custom HiringBranch assessment. For common frontline roles, HiringBranch also has data on the soft skills that predict performance most reliably. Check our blog for breakdowns by role, including customer service and sales.

How is measuring soft skills different from a psychometric or behavioural test?

Psychometric tests measure cognitive ability and personality traits, but they have real limitations. They're rarely job-specific, which means no single test reliably predicts post-hire performance on its own. Using them well requires specialist training, and they're prone to bias from cultural differences, language barriers, and unfamiliarity with testing formats.

AI-powered soft skills assessments work differently. Candidates respond to real-world, role-specific scenarios, and the results are scored against validated performance data. That's how hiring teams can identify, with 98% accuracy, which candidates will perform well before a single interview.

What happens if candidates self-report their own skills?

Self-reported skills are common, but they're unvalidated, and that's the problem. What a candidate believes about their own abilities may not match how they actually perform on the job. Building a workforce on validated skills, not self-assessments, is how you reduce hiring risk and improve quality of hire.

Can soft skills be tied to on-the-job performance?

Yes, and they should be. HiringBranch ties every assessment directly to the KPIs that matter to your organization, so the skills you're screening for are the same ones driving performance after hire.

Can I connect soft skill data to my ATS?

Yes. HiringBranch integrates with over 150 HR and ATS systems, including native integrations with Workday, Team Tailor, and more.