HIRINGBRANCH FOR
Hospitality
Candidate
Record your response
Scenario
You are a customer service associate working in a reputable hotel.
Task
Listen to the following call from a guest. Record your response. Let them know that you understand their specific issue and that you are going to help them.
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You hire hotel associates or restaurant servers. Find candidates with the right communication and soft skills using voice scenario-based assessments.
"Thank you for calling.
I understand it's frustrating
when your video freezes during a work call.
I can
help you troubleshoot and check if it's related to
your internet speed."
Acknowledgement
Empathy
Positive Language
"Thank you for calling.
I am sorry your T-shirt is
not to your liking.
Let me check for you what the
shipping policy is in case of cancellation.”
Acknowledgement
Positive Language
"Thank you for calling us.
I understand that you don't
recognize one of the transactions on your account.
I can definitely help you check this out on my end.
Acknowledgement
Positive Language
"Thank you for calling.
You must be excited about
your trip to Paris!
Let me help you see if the Silver
Plan fits this trip and future travel.
First, what type
of coverage are you looking for?
Building Rapport
Acknowledgement
Probing
"Thank you for calling.
You must be excited about
your trip to Paris!
Let me help you see if the Silver
Plan fits this trip and future travel.
First, what type
of coverage are you looking for?
Building Rapport
Acknowledgement
Probing
"Thank you for calling.
You must be excited about
your trip to Paris!
Let me help you see if the Silver
Plan fits this trip and future travel.
First, what type
of coverage are you looking for?
Building Rapport
Acknowledgement
Probing
Hospitality assessment scenarios
Candidates respond to hospitality scenario prompts with open speech or text as if they were already on the job - like a trial. Al measures their soft skills so recruiters know who to pass through the hiring funnel.
Scenario prompts include:
Reservations & bookings
Upsell & cross sell
Flight Inquiries
Roles
Designed for hotels, airlines and travel related customer service and sales roles using phone, email and chat.
Travel BPO hires skilled agents
Not only was HiringBranch fast to implement, but after just three weeks, we are more confident than ever that we are interviewing the right people because they passed HiringBranch.
Welly Wise, People Acquisition & Culture at ATI Business Group
Travel BPO hires skilled agents
Not only was HiringBranch fast to implement, but after just three weeks, we are more confident than ever that we are interviewing the right people because they passed HiringBranch.
Welly Wise, People Acquisition & Culture at ATI Business Group
Screen for hospitality skills
Skilled associates deliver top notch service
Talk to us about a no-risk assessment pilot.
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