HIRINGBRANCH FOR
Healthcare Insurance
Candidate
Record your response
Scenario
You are the customer support representative for Lufa Life, a health insurance company. Thomas is the small business owner of PupTree Co.
Task
Listen to a call from Thomas. Let him know that you understand his specific issue, then ask Thomas to make an appointment online with an insurance agent to review his budget.
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Healthcare insurance agents need to resolve issues efficiently and with care. Pinpoint which candidates have these skills with voice scenario-based assessments.
"Thank you for calling.
I understand it's frustrating
when your video freezes during a work call.
I can
help you troubleshoot and check if it's related to
your internet speed."
Acknowledgement
Empathy
Positive Language
"Thank you for calling.
I am sorry your T-shirt is
not to your liking.
Let me check for you what the
shipping policy is in case of cancellation.”
Acknowledgement
Positive Language
"Thank you for calling us.
I understand that you don't
recognize one of the transactions on your account.
I can definitely help you check this out on my end.
Acknowledgement
Positive Language
"Thank you for calling.
You must be excited about
your trip to Paris!
Let me help you see if the Silver
Plan fits this trip and future travel.
First, what type
of coverage are you looking for?
Building Rapport
Acknowledgement
Probing
"Thank you for calling.
You must be excited about
your trip to Paris!
Let me help you see if the Silver
Plan fits this trip and future travel.
First, what type
of coverage are you looking for?
Building Rapport
Acknowledgement
Probing
"Thank you for calling.
You must be excited about
your trip to Paris!
Let me help you see if the Silver
Plan fits this trip and future travel.
First, what type
of coverage are you looking for?
Building Rapport
Acknowledgement
Probing
Healthcare insurance scenarios
Candidates respond to healthcare insurance scenario prompts with open speech or text as if they were already on the job - like a trial. Al measures their soft skills so recruiters know who to pass through the hiring funnel.
Scenario prompts include:
Policy Inquiries
Claims
Cancellations
Dental
Vision
Balances
Roles
Healthcare insurance assessment roles include:
Hired 5,000+ agents with HiringBranch
HiringBranch has been a partner of Carelon Global Solutions since 2022. I have been impressed by their exceptional responsiveness and commitment to collaboration and our partnership. Their team is always willing to support us, adapting to our needs with remarkable flexibility.
Me-Ann Batallones, Senior Manager Talent Acquisition, Carelon
Hired 5,000+ agents with HiringBranch
HiringBranch has been a partner of Carelon Global Solutions since 2022. I have been impressed by their exceptional responsiveness and commitment to collaboration and our partnership. Their team is always willing to support us, adapting to our needs with remarkable flexibility.
Me-Ann Batallones, Senior Manager Talent Acquisition, Carelon
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