The New HiringBranch Job Skills Screener Is Transforming Early-Stage Hiring

Stephane Rivard
Stephane Rivard
November 4, 2025
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The New HiringBranch Job Skills Screener Is Transforming Early-Stage Hiring
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Average Attrition Rates in High-Volume Roles and How To Improve Them

Beth Thouin
Beth Thouin
March 17, 2025
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Average Attrition Rates in High-Volume Roles and How To Improve Them
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Quality of Hire: Everything You Need to Know

Chandal Nolasco da Silva
Chandal Nolasco da Silva
January 21, 2025
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Quality of Hire: Everything You Need to Know
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Essential Soft Skills in Customer Service and How to Measure Them

Beth Thouin
Beth Thouin
January 8, 2025
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Essential Soft Skills in Customer Service and How to Measure Them
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6 Quick-Read Stats About AI and Talent Acquisition
Talent Acquisition
Artificial Intelligence

6 Quick-Read Stats About AI and Talent Acquisition

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The Modern Workplace Demands Soft Skills
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The Modern Workplace Demands Soft Skills

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700 Candidates Proved Sales Skills Transfer to Customer Service, But Not The Other Way Around

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Top 7 Moments in Our Summer Podcast Tour

The History of Interviews According to Kevin Wheeler
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The History of Interviews According to Kevin Wheeler

The ROI of Good Hiring: Leveraging Employee Lifetime Value (ELTV)
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The ROI of Good Hiring: Leveraging Employee Lifetime Value (ELTV)

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Proving That Multiple Choice Assessments Suck
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Proving That Multiple Choice Assessments Suck

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Pssst…You’ve Got a Hiring Problem, Not a Performance Problem

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How is Artificial Intelligence Changing the Recruiting Process?

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22 Sweet Stats and Facts Looking at the Future of Call Centers

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The No-Interview Hiring Model is Changing Talent Acquisition Forever

LearningBranch Becomes HiringBranch: A Pivotal Moment in Our History
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LearningBranch Becomes HiringBranch: A Pivotal Moment in Our History

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How To Hire For Great Communication Skills Without Interviewing?

Are HR Departments Utilising Artificial Intelligence(AI) Incorrectly In The Hiring Process?
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Are HR Departments Utilising Artificial Intelligence(AI) Incorrectly In The Hiring Process?

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Do Your Call Center Agents Accurately Represent Your Brand Personality?

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Why Are Candidates Passing Your Standardized Language Test, But Still Underperforming?

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Contact Center
Customer Service
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Are Bots The Key To Providing Outstanding Customer Support?

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Contact Center
Customer Service
Soft Skills

The Ultimate Guide to Call Center Soft Skills

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High-Volume Recruitment
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Resume Screening Software Is Holding Recruiters Back

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Digital Transformation

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The No-Interview Hiring Model is Changing Talent Acquisition Forever

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Customer Service
Digital Transformation
High-Volume Recruitment

How To Hire For Great Communication Skills Without Interviewing?

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Artificial Intelligence
Contact Center
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Do Your Call Center Agents Accurately Represent Your Brand Personality?

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Artificial Intelligence
Contact Center
Customer Service
Digital Transformation

Are Bots The Key To Providing Outstanding Customer Support?

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Contact Center
Digital Transformation
High-Volume Recruitment

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Customer Service
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High-Volume Recruitment

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Sales

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Contact Center
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