Bell Canada is the largest and oldest telecommunications company in Canada. It recruits approximately 8,000 new agents annually with HiringBranch, and employs more than 45,000 people. Bell has been working with HiringBranch since 2022 to measure candidate soft skills during the hiring process. They recently joined us on The Recruiting Futures podcast and at the legendary CCW event; below is their story with HiringBranch.

ATI Business Group had a long hiring process that wasn’t bringing the high-quality agents they needed for the premium service they provide. They started using a skills assessment instead and reduced their hiring time dramatically, while increasing the confidence in their new hires.

Specialized BPO came to HiringBranch to explore conversational assessments and finds a correlation between skills and absenteeism.