Fundraising Direct adopts an 80% 'no interview' model reducing time to hire to 1-2 days

Fundraising call center, Fundraising Direct, knew which of their 100+ agents performed well and why, but had no scalable or fool-proof way of applying these metrics to hiring. The manual interview process only captured 1 out of 7 core skills required for success. In addition to quality of hires, the call center also needed to manage frequent spikes in hiring.

Results

HiringBranch's benchmark assessment found that 'fluency in communication' and 'ability to build a rapport' were FundraisingDirect's most critical candidate hiring attributes for agent pledge success. With HiringBranch's four-in-one assessment identifying high scores on those soft skills for all new candidates, FundraisingDirect has see an increase of 10% in pledge revenue and cut interviews by 80% saving the company significant costs. Plus, this 'no interview' model has made hiring spikes need a breeze.