A Fortune50 standardizes hiring globally and drastically improves hires' performance

A global Fortune 50 online retailer came to HiringBranch looking to standardize pre-hire communication assessments and correlate with performance. With in-house and outsourced call centers using different testing methods, the quality of hired candidates varied greatly. Plus, they were hiring too many unqualified candidates. How could they correlate communication skill ability with job performance? With HiringBranch.

Results

Candidates who passed HiringBranch's four-in-one assessment had on average a 20% better reopen rate score, a 10% higher positive response rate and a 30% lower dissatisfaction rate than those who failed the test.