Press Coverage

Improving customer service is easier said than done, and typically involves potentially costly employee training. What if employers could improve customer service by changing how they hire new customer-facing employees? One company just released a report demonstrating how skill-based hiring technology improved the on-the-job performance of new customer service representatives. Read more in this article from HiringBranch VP of Demand Generation, Chandal Nolasco da Silva.

Between efficiency, biases, and just plain discomfort, interviews are inherently problematic in the hiring process and yet are deemed absolutely necessary. The question is: can an agent be hired for a call center role without an interview, and still provide great service for that role? Spoiler alert, yes they can! In fact, one global call center study revealed that agents hired without an interview were selling 10% more! Read on to find out how in this article from HiringBranch CEO, Stephane Rivard.

This post discusses the importance of soft skills for hiring frontline workers and then tells readers what the top soft skills are for contact center agent roles.

With skills becoming the new global currency in the workforce, contact centres are taking advantage of the opportunity this paradigm shift provides. Skills-based hiring, reskilling, and upskilling the frontline are all top of mind in this new era, and with good reason.

Now that candidate assessments have been around contact centers for decades, how have they improved the companies that use them? Or have they? This article will discuss the rise of automated candidate assessments and look at the data driving recent trends like skills-based hiring and artificial intelligence (AI).

As we reach the midpoint of this tumultuous decade, this article interviews three leading contact center staffing and retention seers for their reflections and insights.

Will AI, skill-based assessments kill interviews? Cohosts Jeanette Leeds of AMS and Steven Rothberg of College Recruiter ask this question in their latest interview with HiringBranch CEO Stephane Rivard. Listen to the full conversation on LinkedIn.

Interviews kinda suck. There’s got to be a better mousetrap, right? That’s why popular hosts, Joel Cheesman and Chad Sowash, brought Stephane Rivard, CEO at HiringBranch on their podcast.

Traditional hiring processes often rely heavily on resumes and interviews, which may not accurately assess an individual’s essential soft skills. HiringBranch disrupts this conventional approach by offering automated conversational-based assessments that focus on real-world people skills such as empathy, active listening, proactive assistance, and language proficiency.

Awards and Recognition

HiringBranch has been officially recognized as the winner of the Lighthouse Advisory HR Tech awards in the Talent Acquisition Technology: Best Advance in Practical AI. Ben Eubanks, the Chief Research Officer at Lighthouse Research & Advisory, explains first-hand why HiringBranch was selected: “What if your company could predict which candidates would be high quality before they ever got through the front door? This is the hope of most employers, but many haven't figured out how to make it happen. HiringBranch doesn't just claim this--they offer a guaranteed improvement on employee KPIs, which proves that their AI is about results, not hype. Companies with high volume needs should definitely take a look."

HiringBranch has been named as one of six finalists in the skills assessment category for the 2024 In-house Recruiter Awards! Following careful consideration and review by an expert panel of 12 judges, they were selected as a supplier whose "dedication and innovative approaches stood out from the rest."

HiringBranch is extremely proud to be a finalist in the Best Workplace or Talent Assessment Project category at the 2024 e-assessment awards, for our entry, titled Skill Assessment Implementation Leads to 400% Reduction in Bad Hire Rate. For the award submission, HiringBranch zoomed in on bad hire rates within one global organisation that employs more than 100,000 people. Our research team looked at a sample of nearly 1000 employees who were hired by this company and who also took the HiringBranch assessment during the evaluation phase of their candidacy.

Press Releases

CIBC Innovation Banking Provides $2.5M of Growth Capital to HiringBranch

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HiringBranch Joins AWS Partner Network Bringing Skills-Based Hiring AI to AWS Telecommunications, FinTech, and Contact Center Customers

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HiringBranch Language Model Shows 32-50% More Accurate Soft Skill Measurement Than LLMs

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HiringBranch Secures $5M to Scale the World's First Soft Skills AI

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HiringBranch Wins Best Innovative or Emerging Tech Solution Among Top 1% of HR Technology

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Unbiased Hiring Decisions with the HiringBranch Soft Skills AI™ Assessment

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