Press Coverage

Companies like Walmart, IBM, and even the state of Maryland have removed degree requirements in favor of skills-based hiring. This trend is the most pronounced in the U.S., UK, and Australia. What’s driving all the hype? Proof that it works. New data suggests that skills-based hiring can be especially effective for high-volume recruiters. Find out how well by looking at data from over 5,000 candidates hired using a skills assessment.

If hard skills are the technical competencies, degrees, certifications, and experience that a person has, soft skills are everything else that can make a candidate successful on the job. Too often, hard skills get all the glory - in our education, on CVs, and in the minds of hiring teams - yet soft skills account for 85% of job success. Read why hiring teams should be measuring soft skills, especially to attract hidden talent in this article from HiringBranch CEO Stephane Rivard.

Stephane talks about the “No Interview” model and how skills-based hiring assessments are taking over.

HiringBranch is extremely proud to be a finalist in the Best Workplace or Talent Assessment Project category at the 2024 e-assessment awards, for our entry, titled Skill Assessment Implementation Leads to 400% Reduction in Bad Hire Rate. For the award submission, HiringBranch zoomed in on bad hire rates within one global organisation that employs more than 100,000 people. Our research team looked at a sample of nearly 1000 employees who were hired by this company and who also took the HiringBranch assessment during the evaluation phase of their candidacy.

Organizations that have a way to assess and even hire based on the presence of key customer service skills will have better on-the-job performance from employees. Here’s why skills-based hiring makes a ton of sense for contact centers that are hiring customer service agents.

Improving customer service is easier said than done, and typically involves potentially costly employee training. What if employers could improve customer service by changing how they hire new customer-facing employees? One company just released a report demonstrating how skill-based hiring technology improved the on-the-job performance of new customer service representatives. Read more in this article from HiringBranch VP of Demand Generation, Chandal Nolasco da Silva.

Between efficiency, biases, and just plain discomfort, interviews are inherently problematic in the hiring process and yet are deemed absolutely necessary. The question is: can an agent be hired for a call center role without an interview, and still provide great service for that role? Spoiler alert, yes they can! In fact, one global call center study revealed that agents hired without an interview were selling 10% more! Read on to find out how in this article from HiringBranch CEO, Stephane Rivard.

This post discusses the importance of soft skills for hiring frontline workers and then tells readers what the top soft skills are for contact center agent roles.

With skills becoming the new global currency in the workforce, contact centres are taking advantage of the opportunity this paradigm shift provides. Skills-based hiring, reskilling, and upskilling the frontline are all top of mind in this new era, and with good reason.

Awards and Recognition

HiringBranch has been officially recognized as the winner of the Lighthouse Advisory HR Tech awards in the Talent Acquisition Technology: Best Advance in Practical AI. Ben Eubanks, the Chief Research Officer at Lighthouse Research & Advisory, explains first-hand why HiringBranch was selected: “What if your company could predict which candidates would be high quality before they ever got through the front door? This is the hope of most employers, but many haven't figured out how to make it happen. HiringBranch doesn't just claim this--they offer a guaranteed improvement on employee KPIs, which proves that their AI is about results, not hype. Companies with high volume needs should definitely take a look."

HiringBranch has been named as one of six finalists in the skills assessment category for the 2024 In-house Recruiter Awards! Following careful consideration and review by an expert panel of 12 judges, they were selected as a supplier whose "dedication and innovative approaches stood out from the rest."

HiringBranch is extremely proud to be a finalist in the Best Workplace or Talent Assessment Project category at the 2024 e-assessment awards, for our entry, titled Skill Assessment Implementation Leads to 400% Reduction in Bad Hire Rate. For the award submission, HiringBranch zoomed in on bad hire rates within one global organisation that employs more than 100,000 people. Our research team looked at a sample of nearly 1000 employees who were hired by this company and who also took the HiringBranch assessment during the evaluation phase of their candidacy.

Press Releases

CIBC Innovation Banking Provides $2.5M of Growth Capital to HiringBranch

Read press release

HiringBranch Joins AWS Partner Network Bringing Skills-Based Hiring AI to AWS Telecommunications, FinTech, and Contact Center Customers

Read press release

HiringBranch Language Model Shows 32-50% More Accurate Soft Skill Measurement Than LLMs

Read press release

HiringBranch Secures $5M to Scale the World's First Soft Skills AI

Read press release

HiringBranch Wins Best Innovative or Emerging Tech Solution Among Top 1% of HR Technology

Read press release

Unbiased Hiring Decisions with the HiringBranch Soft Skills AI™ Assessment

Read press release

Get In Touch

Contact us at media@hiringbranch.com

Contact Us

Follow us on LinkedIn

Join Us