Picture this. Joan hires at least one hundred new retail associates per month to staff across two hundred and ninety department stores in her jurisdiction. The problem is that she gets about a thousand applicants for that position every few weeks.

Using AI in the hiring process should come with advantages, not just costs. In the United States, companies spend an average of $4.7K to hire just one new employee, and adding untested AI into the process has the potential to either increase or decrease that number.

At Customer Contact Week, HiringBranch CEO Stephane Rivard and Fundraising Direct Operations Director Sarah Wise argued that the answer lies in changing how contact centers hire. Their session showed how skills-based hiring, powered by AI simulations, helps identify fundraisers and agents who can truly communicate, handle objections, and stay resilient, instead of just looking good on a CV.

This post looks at the growing number of tech companies getting cancelled for AI Washing.

As organizations shift toward a skills-based approach, L&D leaders are rethinking traditional training models. Static, one-size-fits-all programs are being replaced by skills-first strategies that prioritize measuring and developing the capabilities employees need to thrive in their current roles — or grow into future ones.

What is the difference between assessments, skills-based assessments, and interviews? Which one is better than the other? HiringBranch CEO, Stephane Rivard, discusses when is to use one approach over the other, as well as the advantages and disadvantages of automating skills-based hiring.

Are the days of the traditional interview process over? We’re experiencing a paradigm shift in the recruitment world where simulation replaces speculation and soft skills take center stage. Joining us to discuss how AI is transforming the hiring process is the CEO and Co-Founder of HiringBranch, Stephane Rivard. In this episode, we explore how HiringBranch is revolutionizing hiring by creating a platform where candidates can showcase their abilities in real-time simulated scenarios.

Drawing examples from leading companies, Stephane Rivard, CEO and co-founder of HiringBranch, highlights the benefits of AI in HR, such as streamlined processes, cost reduction, and improved candidate screening, encouraging overcoming fear to take action.

The host of RecTech Media invited HiringBranch CEO, Stephane Rivard, back on his podcast after learning about the company’s latest $5M funding round.