94% of contact centers say they know how important recognizing agent soft skills is to create a good customer experience, and yet only 41% measure those skills. The top reason call centers are not measuring soft skills is because they don’t know how to do so systematically, reliably and objectively. AI can help call centers up their customer service game by identifying candidates with the right soft skills. Read how in this contribution from HiringBranch President Patricia Macleod.

In this article, Apizee looks at 14 customer experience metrics every company should be measuring, and include a mention of HiringBranch’s recent skills-based hiring report. They quote HiringBranch data stating that “reps with the highest amount of role-specific skills become top performers.”

Acetech Leadership recognized HiringBranch as one of four ACE Award recipients at the 2023 Acetech Leadership Summit in Whistler, BC. The winners in the Growth Award category are companies with $2-$5M in revenue and showed 50%+ growth in 2022 vs. 2021.