HIRINGBRANCH FOR
Retail
Candidate
Record your response
Scenario
You are a customer service agent working at an online marketplace.
Task
Listen to the following call from a customer. Record your response. Let them know that you understand their specific issue and that you are going to help them.
0:00
0:00
Retailers hire fluent candidates skilled at putting customers at ease and leaving a positive impression
"Thank you for calling.
I understand it's frustrating
when your video freezes during a work call.
I can
help you troubleshoot and check if it's related to
your internet speed."
Acknowledgement
Empathy
Positive Language
"Thank you for calling.
I am sorry your T-shirt is
not to your liking.
Let me check for you what the
shipping policy is in case of cancellation.”
Acknowledgement
Positive Language
"Thank you for calling us.
I understand that you don't
recognize one of the transactions on your account.
I can definitely help you check this out on my end.
Acknowledgement
Positive Language
"Thank you for calling.
You must be excited about
your trip to Paris!
Let me help you see if the Silver
Plan fits this trip and future travel.
First, what type
of coverage are you looking for?
Building Rapport
Acknowledgement
Probing
Process more candidates
HiringBranch makes it easier for candidates to apply and for hiring managers to screen for soft skills.
Streamline
Why wake up to a backlog of applications when you can wake up to a prioritized list of skilled candidates?
Be competitive
Impress candidates with our mobile modern candidate experience and hire the top-skilled talent before others do.
Payment methods
Returns and exchanges
Gift card and vouchers
Product inquiries
Order tracking
Price matching
Pick the right scenarios for your candidates
Candidates respond to scenarios with open speech or text as if they were already on the job. Our Al picks up their soft skills then measures and ranks them so recruiters know who to prioritize.
Roles
For teams of 20 to 20,000 common retail assessments include:
“12,000 applicants a month”
HiringBranch helps us know who to move forward with and invest our time in. HiringBranch guides us.
Director of Operations in Telco
“Making 22 hires per week”
We can move more candidates through. We're more competitive because candidates aren't afraid to apply and the test is interactive and conversational. They "get a realistic expectation of the job".
Senior Recruiter in Telco
“Manages 11 recruiters over 3 sites”
Life is simpler and faster with HiringBranch.
Head of Recruitment in Telco
Manages 500 agents in-house
HiringBranch freed up my team to do ops work vs recruiting all the while giving everyone confidence in hiring.
Director of Operations, Online Retailer
“12,000 applicants a month”
HiringBranch helps us know who to move forward with and invest our time in. HiringBranch guides us.
Director of Operations in Telco
“Making 22 hires per week”
We can move more candidates through. We're more competitive because candidates aren't afraid to apply and the test is interactive and conversational. They "get a realistic expectation of the job".
Senior Recruiter in Telco
“Manages 11 recruiters over 3 sites”
Life is simpler and faster with HiringBranch.
Head of Recruitment in Telco
Top skilled retail employees keep your customers happy.
Hire the best candidates for the job.
Talk to us about a no-risk assessment pilot.
.svg)