HIRINGBRANCH FOR
Retail
Candidate
Record your response
Scenario
You are a customer service agent working at an online marketplace.
Task
Listen to the following call from a customer. Record your response. Let them know that you understand their specific issue and that you are going to help them.
0:00
0:00
Retailers hire fluent candidates skilled at putting customers at ease and leaving a positive impression
"Thank you for calling.
I understand it's frustrating
when your video freezes during a work call.
I can
help you troubleshoot and check if it's related to
your internet speed."
Acknowledgement
Empathy
Positive Language
"Thank you for calling.
I am sorry your T-shirt is
not to your liking.
Let me check for you what the
shipping policy is in case of cancellation.”
Acknowledgement
Positive Language
"Thank you for calling us.
I understand that you don't
recognize one of the transactions on your account.
I can definitely help you check this out on my end.
Acknowledgement
Positive Language
"Thank you for calling.
You must be excited about
your trip to Paris!
Let me help you see if the Silver
Plan fits this trip and future travel.
First, what type
of coverage are you looking for?
Building Rapport
Acknowledgement
Probing
"Thank you for calling.
You must be excited about
your trip to Paris!
Let me help you see if the Silver
Plan fits this trip and future travel.
First, what type
of coverage are you looking for?
Building Rapport
Acknowledgement
Probing
"Thank you for calling.
You must be excited about
your trip to Paris!
Let me help you see if the Silver
Plan fits this trip and future travel.
First, what type
of coverage are you looking for?
Building Rapport
Acknowledgement
Probing
Explore the right scenarios for your candidates
Payment methods
Candidates respond to scenarios with open speech or text as if they were already on the job. Our Al picks up their soft skills then measures and ranks them so recruiters know who to prioritize.
Roles
For teams of 20 to 20,000 common retail assessments include:
Manages 500 agents in-house
HiringBranch freed up my team to do ops work vs recruiting all the while giving everyone confidence in hiring.
Director of Operations, Online Retailer
Manages 500 agents in-house
HiringBranch freed up my team to do ops work vs recruiting all the while giving everyone confidence in hiring.
Director of Operations, Online Retailer
Top skilled retail employees keep your customers happy.
Hire the best candidates for the job.
Talk to us about a no-risk assessment pilot.
.svg)