HIRINGBRANCH FOR
Telecommunication Agents
Candidate
Record your response
Scenario
You are an IT help desk agent working at an internet company.
Task
Listen to the customer call, record your response by acknowledging their issue and assuring them you will help resolve it.
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Telecommunication contact centers (in-house or outsourced) standardize quality with skills-based hiring.
"Thank you for calling.
I understand it's frustrating
when your video freezes during a work call.
I can
help you troubleshoot and check if it's related to
your internet speed."
Acknowledgement
Empathy
Positive Language
"Thank you for calling.
I am sorry your T-shirt is
not to your liking.
Let me check for you what the
shipping policy is in case of cancellation.”
Acknowledgement
Positive Language
"Thank you for calling us.
I understand that you don't
recognize one of the transactions on your account.
I can definitely help you check this out on my end.
Acknowledgement
Positive Language
"Thank you for calling.
You must be excited about
your trip to Paris!
Let me help you see if the Silver
Plan fits this trip and future travel.
First, what type
of coverage are you looking for?
Building Rapport
Acknowledgement
Probing
Process more candidates
HiringBranch helps us know who to move forward with and invest our time in. HiringBranch guides us.
Streamline
Why wake up to a backlog of applications when you can wake up to a prioritized list of skilled candidates?
Be competitive
Impress candidates with our mobile modern candidate experience and hire the top-skilled talent before others do.
Closing a deal
Roaming changes
Plan changes
Wi-Fi issues
Upsell
Data usage
Pick the right scenarios for your candidates
Candidates respond to scenarios with open speech or text as if they were already on the job. Our Al picks up their soft skills then measures and ranks them so recruiters know who to prioritize.
Roles
For teams of 100 to 1000+, common telecommunication assessments include:
“12,000 applicants a month”
HiringBranch helps us know who to move forward with and invest our time in. HiringBranch guides us.
Director of Operations in Telco
“Making 22 hires per week”
We can move more candidates through. We're more competitive because candidates aren't afraid to apply and the test is interactive and conversational. They "get a realistic expectation of the job".
Senior Recruiter in Telco
“Manages 11 recruiters over 3 sites”
Life is simpler and faster with HiringBranch.
Head of Recruitment in Telco
“12,000 applicants a month”
HiringBranch helps us know who to move forward with and invest our time in. HiringBranch guides us.
Director of Operations in Telco
“Making 22 hires per week”
We can move more candidates through. We're more competitive because candidates aren't afraid to apply and the test is interactive and conversational. They "get a realistic expectation of the job".
Senior Recruiter in Telco
“Manages 11 recruiters over 3 sites”
Life is simpler and faster with HiringBranch.
Head of Recruitment in Telco
Telecommunication contact centers move fast.
We can help you move faster and hire better quality.
Talk to us about a no-risk assessment pilot.
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