HIRINGBRANCH FOR
Contact Centers
Candidate
Record your response
Scenario
You are a customer service agent working in a call center.
Task
Listen to the following call from a customer. Record your response. Let them know that you understand their specific issue and that you are going to help them.
0:00
0:00
Contact centers need to be efficient and effective. Move faster and impress clients with HiringBranch quality.
"Thank you for calling.
I understand it's frustrating
when your video freezes during a work call.
I can
help you troubleshoot and check if it's related to
your internet speed."
Acknowledgement
Empathy
Positive Language
"Thank you for calling.
I am sorry your T-shirt is
not to your liking.
Let me check for you what the
shipping policy is in case of cancellation.”
Acknowledgement
Positive Language
"Thank you for calling us.
I understand that you don't
recognize one of the transactions on your account.
I can definitely help you check this out on my end.
Acknowledgement
Positive Language
"Thank you for calling.
You must be excited about
your trip to Paris!
Let me help you see if the Silver
Plan fits this trip and future travel.
First, what type
of coverage are you looking for?
Building Rapport
Acknowledgement
Probing
Process more candidates
Screen candidates for soft skills early and improve production throughput with better screening.
Streamline & save money
Cut up to 90% of interview time and streamline language and personality tests with HiringBranch.
Impress clients
Have a client at risk of churn? Put HiringBranch on the case and we'll improve agent quality at the source: hiring.
Collections
Fraud investigation
Customer support
Reservations and bookings
Upsell & cross sell
Customer onboarding
IT Support
Pick the right scenarios for your candidates
Candidates respond to scenarios with open speech or text as if they were already on the job. Our Al picks up their soft skills then measures and ranks them so recruiters know who to prioritize.
Roles
For teams of 20 to 20,000, common contact center assessments include:
“12,000 applicants a month”
HiringBranch helps us know who to move forward with and invest our time in. HiringBranch guides us.
Director of Operations in Telco
“Making 22 hires per week”
We can move more candidates through. We're more competitive because candidates aren't afraid to apply and the test is interactive and conversational. They "get a realistic expectation of the job".
Senior Recruiter in Telco
“Manages 11 recruiters over 3 sites”
Life is simpler and faster with HiringBranch.
Head of Recruitment in Telco
Hiring 1000s of agents per year
HiringBranch has made hiring easier and faster by screening a huge number of candidates automatically. HR used to sit in 15-20 minute interviews consuming a huge amount of time. That time is cut by 80% now.
Infosys, Talent Team
“12,000 applicants a month”
HiringBranch helps us know who to move forward with and invest our time in. HiringBranch guides us.
Director of Operations in Telco
“Making 22 hires per week”
We can move more candidates through. We're more competitive because candidates aren't afraid to apply and the test is interactive and conversational. They "get a realistic expectation of the job".
Senior Recruiter in Telco
“Manages 11 recruiters over 3 sites”
Life is simpler and faster with HiringBranch.
Head of Recruitment in Telco
Give contact centers operators back time with HiringBranch.
We promise, you'll reduce interviews with HiringBranch.
Talk to us about a no-risk assessment pilot and test it yourself.
.svg)