HIRINGBRANCH FOR
Healthcare
Candidate
Record your response
Scenario
You are a customer service agent working in a call center.
Task
Listen to the following call from a customer. Record your response. Let them know that you understand their specific issue and that you are going to help them.
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Contact centers need to be efficient and effective. Move faster and impress clients with HiringBranch quality.
"Thank you for calling.
I understand it's frustrating
when your video freezes during a work call.
I can
help you troubleshoot and check if it's related to
your internet speed."
Acknowledgement
Empathy
Positive Language
"Thank you for calling.
I am sorry your T-shirt is
not to your liking.
Let me check for you what the
shipping policy is in case of cancellation.”
Acknowledgement
Positive Language
"Thank you for calling us.
I understand that you don't
recognize one of the transactions on your account.
I can definitely help you check this out on my end.
Acknowledgement
Positive Language
"Thank you for calling.
You must be excited about
your trip to Paris!
Let me help you see if the Silver
Plan fits this trip and future travel.
First, what type
of coverage are you looking for?
Building Rapport
Acknowledgement
Probing
"Thank you for calling.
You must be excited about
your trip to Paris!
Let me help you see if the Silver
Plan fits this trip and future travel.
First, what type
of coverage are you looking for?
Building Rapport
Acknowledgement
Probing
"Thank you for calling.
You must be excited about
your trip to Paris!
Let me help you see if the Silver
Plan fits this trip and future travel.
First, what type
of coverage are you looking for?
Building Rapport
Acknowledgement
Probing
Explore the right scenarios for your candidates
Upsell & cross sell
Customer onboarding
IT Support
Candidates respond to scenarios with open speech or text as if they were already on the job. Our Al picks up their soft skills then measures and ranks them so recruiters know who to prioritize.
Roles
For teams of 20 to 20,000, common banking, insurance and financial assessments include:
Hiring 1000s of agents per year
HiringBranch has made hiring easier and faster by screening a huge number of candidates automatically. HR used to sit in 15-20 minute interviews consuming a huge amount of time. That time is cut by 80% now.
Infosys, Talent Team
Hiring 1000s of agents per year
HiringBranch has made hiring easier and faster by screening a huge number of candidates automatically. HR used to sit in 15-20 minute interviews consuming a huge amount of time. That time is cut by 80% now.
Infosys, Talent Team
Give contact centers operators back time with HiringBranch.
We promise, you'll reduce interviews with HiringBranch.
Talk to us about a no-risk assessment pilot and test it yourself.
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